Skilled customer service representative with 6+ years of experience. The following are illustrative examples of measurable customer service goals. Promptly responded to around 70 general telephone and email inquiries per day regarding existing business accounts. Seeking to use proven service and sales skills to grow customer loyalty for Verizon. In customer service, an achievement might read like “Answer 150 emails a day and reduced monthly customer turnover by 7%” When you apply for a job, every other resume will have virtually the same skills, but the significant job-related accomplishments … Recognized for being positive, intuitive, and client-centric. If you're applying for more senior-level roles, highlight your accomplishments as a leader. Work in the service industry? Received 98% favorable customer ratings at Second Level Industries. If you do not, add relevant successes at work or school. Customer retention for regular callers was 41% above the company average. If you have prior experience in this field, share your accomplishments. Accomplishment statements, on the other hand, can help set your resume apart by explicitly narrating what you’ve achieved in your career. Still stuck? A strong customer service representative resume will showcase your good communication skills. Helped train 25 new employees, including in-store policies, services, and register operations. In Summary. When you're writing your resume, emphasize your interpersonal skills, organizational abilities and experience in the customer service field. Accomplishments statement: Improved office efficiency and customer service by overhauling previously haphazard filing system. Customer Service. Here’s what your greatest achievement might sound like. Easily apply to jobs with an Indeed Resume. Good communication skills involve body language, facial expressions, tone of voice, and much more. Customer service goals are targets for your customer experience.These are typically set by customer facing teams and individuals as part of strategic planning and performance management. Putting your accomplishments in those terms makes it easy to understand how valuable you can be to the company where you’re applying. For each goal, jot down whether you achieved that goal, when and how. When conversing with an irate customer, try these simple tips for good communication: They go beyond solely explaining what your job responsibilities were. Notable accomplishments: Helped rewrite the company’s customer service manual, which is now used companywide. In case you're having trouble identifying accomplishments, here are a few tips to include as achievements, if: Your customer service expertise resulted in the increase of sales. Good customer service communication skills involve more than just the words you say although those are important too. × For customer service professionals the accomplishments could include contributing to response rates or improving customer satisfaction ratings. Most companies have customer service representatives. Try asking your supervisor or a colleague to name your top contributions to the team—others may have an easier time recognizing your value than you. “What is Your Greatest accomplishment” Sample Answer for the Service Industry. These problems include everything from complaints to simple questions. Delivered an exceptional customer service experience, resolved issues and shared benefits of additional services. It's helpful to compare this year's accomplishments to the goals that you and your supervisor discussed during your previous review, so review your previous performance evaluation. 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